Statement from McDonalds…
From 6th January, our restaurants will be open for Drive-thru and McDelivery® only.
• Click & Serve through the My McDonald’s app will also be available at many of our Drive-thru restaurants, enabling you to order in advance and have your order safely brought to your car window in a numbered bay.
• Dine-in and walk-in takeaway will not be available at this time. Our restaurants are unique, and we want to take some time to review the set up at each restaurant before we offer takeaway during these latest restrictions. Therefore, we have voluntarily decided to introduce this temporary change whilst we work with third party experts to review and verify any additional enhanced safety measures for our walk-in takeaway services.
We will continually review this decision and will only re-open for takeaway with third party verification of any additional enhanced safety measures. Please be assured that the measures implemented back in May will continue to be in place to help keep you and our employees safe.
These measures include…
- Protective screens in our kitchen and service areas; –
- Smaller teams in our kitchens to enable social distancing
- Face coverings and daily temperature checks for all employees
- Hand and bag sanitising stations and face coverings for our McDelivery® partner couriers
- Contact-free ordering and payment available via the My McDonald’s app
- Enhanced cleaning of all surfaces and touchpoints. With reduced services, smaller teams and social distancing in the kitchen, it will take longer to serve you. Your kindness and patience with our employees is greatly appreciated.
This is not the start of the year any of us had wanted and I know these changes will mean some customers are unable to visit, but we must all continue to play our part in supporting the national effort to get through this pandemic. We will keep you updated on our plans, communicating any changes directly to you through email, our app, website and social media channels. This will include the ways in which we are open and our opening hours. Wishing you all the very best and thank you again for your continued support of our restaurant teams.
Paul Pomroy Chief Executive Officer, McDonald’s UK and Ireland.