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Does CEX Buy Broken Phones? Everything You Need to Know

does cex buy broken phones

Have you ever found yourself with a broken phone, perhaps one with a cracked screen or faulty components, and wondered if it’s worth anything? You’re not alone. Many of us have been in that situation, and it’s not always clear what to do next.

One option you might have heard of is selling your phone to CEX, a popular UK retailer that deals in second-hand electronics. But does CEX buy broken phones? That’s the question we’re going to answer in this blog post.

We’ll explore everything from the types of damage CEX will accept to how the selling process works. Whether you’re a regular CEX customer or someone just looking to make a bit of cash from an old device, this guide is for you. So, let’s get started and find out if that broken phone of yours could be worth more than you think!

Key Takeaways

  • Turn Broken Phones into Cash: Find out how CEX offers cash or vouchers for phones with certain types of damage.
  • Understand CEX’s Grading: Learn about CEX’s grading system that determines the value of your broken phone.
  • Contribute to Sustainability: Selling your broken phone to CEX is a smart way to help reduce electronic waste.

does cex buy broken phones

What is CEX?

CEX, which stands for Complete Entertainment Exchange, is a well-known retail chain that operates in the UK and several other countries. It specialises in buying, selling, and trading a wide variety of second-hand goods.

From phones and tablets to consoles and games, CEX offers a platform for customers to sell their unwanted items and buy pre-owned ones at a lower cost. It’s a great place to find a bargain, especially if you’re into tech and gadgets.

But CEX isn’t just about providing affordable options. It’s also about sustainability. By encouraging the trade of used items, CEX helps reduce electronic waste and promotes a more sustainable way of consuming electronics.

does cex buy broken phones

CEX’s Policy on Buying Broken Phones

When it comes to buying broken phones, CEX has a specific policy in place. They do accept phones with certain types of damage, but the condition of the phone significantly impacts the price they offer. CEX uses specific criteria to grade items, assessing the physical condition, necessary accessories, and ensuring security features are removed before purchase.

Grading System at CEX

CEX uses a grading system to categorise the items they buy and sell. This system helps determine the value of your phone. Here’s a brief overview:

  • Mint Condition: These are like new phones with no signs of wear or damage.
  • Grade A: These phones are in excellent condition with only minor signs of use.
  • Grade B: These phones show signs of regular use with some minor scratches or cosmetic marks.
  • Grade C: These phones are fully functional but may have significant wear or damage.

Selling a Broken Phone to CEX

If your phone is broken, it will likely fall into the Grade C category, provided it’s still functional. CEX does buy phones with cracked screens, but the crack should not affect the phone’s functionality. If the phone is not working at all, CEX may refuse to buy it.

Remember, the prices CEX offers for your phone will depend on its grade. So, a phone in mint condition will fetch a higher price than a broken one. Specifically, damaged items may receive discounted buy prices, reflecting the varied prices based on the condition of the phone.

does cex buy broken phones

How to Sell Your Broken Phone at CEX

Selling your broken phone at CEX is a straightforward process. Here’s a step-by-step guide:

1: Assess Your Phone’s Condition

First, you need to assess the condition of your phone. Is the screen cracked but the phone still works? Or is there more significant damage? Remember, the condition of your phone will affect the price CEX offers.

2: Visit a CEX Store or the CEX Website

Next, you can either visit a CEX store in person or go to the CEX website. Both options will allow you to sell your phone.

3: Create a CEX Member Account

If you’re not already a CEX member, you’ll need to create an account. This is a simple process that requires some basic information.

4: Get a Quote

Once you’ve assessed your phone’s condition and set up your account, you can get a quote for your phone. CEX will give you a price based on the condition and model of your phone.

5: Sell Your Phone

If you’re happy with the quote, you can proceed to sell your phone. CEX offers payment in cash or a CEX voucher, which can be used to purchase other items from CEX.

Remember, the process might vary slightly depending on whether you’re selling in-store or online. For example, if you’re selling online, you’ll need to ship your phone to CEX. They offer free delivery, so you won’t have to worry about any additional costs.

cex trade in phone

Tips for Selling Broken Phones at CEX

Selling a broken phone can seem daunting, but with a few tips, you can make the process smoother and potentially get a better price for your device. Here are some tips to keep in mind:

Clean Your Phone

Before you sell your phone, give it a good clean. This won’t fix a cracked screen or other hardware issues, but a clean phone is more appealing and could help you get a better price.

Remove Personal Data

Before you hand over your phone, make sure to remove all personal data. This includes contacts, messages, photos, and apps. You should also log out of any accounts and reset the phone to factory settings.

Be Honest About the Condition

When selling your phone, be honest about its condition. If it has a cracked screen, disclose this information upfront. Honesty can help you avoid disputes later on.

Consider CEX Vouchers

CEX offers payment in cash or vouchers. If you’re a regular CEX shopper, consider accepting a voucher as payment. The value of the voucher is usually higher than the cash offer.

cex trade in phone

Alternatives to CEX for Selling Broken Phones

While CEX is a popular choice for selling broken phones, it’s not the only option out there. Here are a few alternatives you might want to consider:


eBay is a well-known online marketplace where you can sell almost anything, including broken phones. The advantage of eBay is that you can set your own price and potentially reach a larger audience.

Mobile Phone Recycling Companies

There are many companies that specialise in recycling mobile phones. These companies often accept broken phones and may offer a competitive price.

Local Repair Shops

Some local repair shops buy broken phones, fix them, and then resell them. This could be a good option if you have a repair shop nearby.

Online Trade-In Programs

Some online retailers offer trade-in programs where you can exchange your broken phone for credit towards a new device.

Remember, each of these options has its pros and cons, so it’s important to do your research and choose the one that’s best for you.

cex trade in phone

Final Thoughts

Whether your phone has a cracked screen, faulty components, or other issues, it’s worth considering selling it to CEX or one of the alternatives we’ve discussed. Not only can you make some money, but you’ll also be doing your bit for the planet by reducing electronic waste. So, don’t let that broken phone gather dust – turn it into cash today!

That’s all for our guide on ‘Does CEX Buy Broken Phones?’. We hope you found it helpful and informative. Happy selling!


Does CEX buy broken phones?

Yes, CEX does buy broken phones, but the price they offer depends on the type and extent of the damage.

What types of damage does CEX accept on phones?

CEX accepts phones with cracked screens and minor scratches as long as they do not affect the phone’s functionality.

How does CEX grade the phones they buy?

CEX uses a grading system to categorise the phones they buy. The system ranges from mint condition to Grade C, which includes phones with significant wear or damage.

Can I sell my phone with a cracked screen to CEX?

Yes, you can sell your phone with a cracked screen to CEX, but the crack should not affect the phone’s functionality.

How can I sell my broken phone to CEX?

You can sell your broken phone to CEX either in-store or online. You’ll need to create a CEX member account, get a quote for your phone, and then proceed to sell if you’re happy with the quote.

What payment options does CEX offer when buying broken phones?

CEX offers payment in cash or a CEX voucher when buying broken phones.

Does the age of my phone affect its value at CEX?

Yes, the age of your phone can influence its value at CEX, as newer models usually hold a higher potential value.

Does CEX repair broken phones before selling them?

CEX does not typically repair broken phones before selling them. They are more likely to purchase them for parts and spares.

Are there alternatives to CEX for selling my broken phone?

Yes, alternatives to CEX for selling your broken phone include eBay, mobile phone recycling companies, local repair shops, and online trade-in programs.

Is it worth selling a broken phone to CEX?

Selling a broken phone to CEX can be worth it if you’re looking to make some money and contribute to sustainability by reducing electronic waste. So, even if your phone is broken, it’s worth considering selling it to CEX.

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